At NexaGame Innovations, we strive to provide our customers with the best possible gaming experiences. We understand that sometimes situations arise where a refund may be necessary. Below is our comprehensive refund policy to ensure transparency and fairness for all our customers. 1. Eligibility for Refunds Refund requests are eligible under the following conditions: Unopened or unused digital products: If you purchased a digital game, downloadable content (DLC), or in-game items and have not yet activated or used them, you may be eligible for a full refund. Technical Issues: If the product is faulty or doesn’t function as intended due to a technical issue that we cannot resolve, you may qualify for a refund within a reasonable timeframe. Accidental Purchases: If a purchase was made by mistake or without consent, we will consider refunding the purchase upon review. 2. Refund Request Process To request a refund, please follow these steps: Contact Support: Reach out to our customer support team through our website, providing your order number, the reason for your refund request, and any relevant details. Provide Documentation: If applicable, provide screenshots, error codes, or other evidence to support your request. Review Period: Once we receive your request, we will review it within 7 business days. You will be notified of the status of your refund after our investigation. 3. Refund Timeframe Digital Products: Refunds for digital products will generally be processed within 7-10 business days after approval. In-Game Purchases: In-game purchases may only be refunded within 30 days of purchase if unused and if no content was consumed (e.g., items, boosts, etc.). Bank Processing: Please note that the refund may take additional time to reflect on your bank account, depending on the payment method used. 4. Non-Refundable Products Certain products may not be eligible for a refund: Opened or Used Digital Products: Once a digital product has been downloaded, activated, or consumed (e.g., in-game items), it is non-refundable. Special Offers or Bundles: Items purchased as part of special promotions, discounts, or bundles may be excluded from our standard refund policy. Content with Explicit Terms: Certain content, such as pre-order items or limited-time items, may have specific terms that prevent refunds. 5. Exceptions We understand that unique situations may arise, and exceptions can be made at the discretion of NexaGame Innovations on a case-by-case basis.
